✔You are buying cigarettes, not toilet paper. Please don't expect us to solve your country's problems.
✔We refuse the purchase of a minor. Cigarettes are sensitive goods,❌One order do not exceed 4 cartons at most.
1) What kind of order will be cancelled？
A- More than one order in a week.
Please do not create new orders continuously until you have received the package.
B- Exceeds the quantity. 🔰 For the first purchase, limit it in 2 cartons.
Self-use range, One order do not exceed 4 cartons at most.
C- This order does not match the recipient information specified by the Paypal holder.(name & address)
Based on Paypal regulations.The recipient specified by the cardholder or Paypal must match the information on the order. If it is not your own Paypal ID, please do not use it.
D- The email can't receive a response. This type of order can only be cancelled. Unable to ship.
❌For orders that do not comply with the rules, we will cancel the order directly and deduct the service fee of 300 yen from the refund.
2) Q: Airport duty-free cigarettes can order it？
No. We only assist you to purchase cigarette packs available in Japanese market. The cigarettes on this site are guaranteed to be all products distributed in the Japanese market.
3) Q: When will I receive my order？
Most are 7-10 days. Each country's post office system is in a different situation.
In order to stay fresh, we do not hoard goods. Each order takes about 2-5 days to prepare.
4) What if I don't receive it？
We use the post office (Registered post) for transportation. Delays in local transportation or loss of parcels are not covered by our guarantees. You must be responsible for inquiring about the whereabouts of the package to the local post office or requesting proof of shipment from us. The official website of the Japan Post Office can track the shipping date. All packages have tracking numbers, but some countries do not provide public inquiries. You need to manage your own risk. Example: Reduce the number or simply don't buy.
The post office is the safest transport agency in every country. If in doubt, you will need to contact your local post office.
5) Q: There are several payment mode？
We offer online payment. (Calculate in JP Yen) Or other plans, we will ask for cash payment. Each order contains the terms of service of the site, we may ask about the purchase status, if it is unable to respond within 24H, this order will be cancelled.
🔊🔊🔊 Important statement -
Attention: When you make a purchase, please ensure that it is for your own personal use only.
Please also comply with the statutory adult regulations of your country.
Customs in your country may seize the parcel. If you can't solve it yourself, please don't buy it.
1) Matters related to local customs or customs duties, you will need to deal with them yourself.
2) If there is any shortfall in your order, please allow us to make up for it subsequently. If there is any mistake in the purchase, please understand that there will be no exchange or refund.
3) We use the post office (Registered post) for transportation. Delays in local transportation or loss of parcels are not covered by our guarantees. You must be responsible for inquiring about the whereabouts of the package to the local post office or requesting proof of shipment from us. The official website of the Japan Post Office can track the shipping date. All packages have tracking numbers, but some countries do not provide public inquiries. You need to manage your own risk.
4) We are only responsible for keeping it for 10 days. If package return to Japan, please submit the next shipping plan quickly. After more than 10 days, the representative agreed to give up the package.
5) Creating a new order means that all previous packages have been received, you are willing to be responsible for the loss yourself. In violation of this shopping principle, we will not be responsible for the verification of the parcel.
If you have any objections, please do not pay. Please stop trading immediately.
JTeXpress reserves the right to delete orders for a variety of reasons.
📌Upon completion of the payment, the representative agrees to abide by our above agreement.
Japanese tobacco business introduction