2021 4/16) Currently, only Western Union and Bitcoin payments are provided. Please receive payment information from the order.
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You are buying cigarettes, not toilet paper. Please don't expect us to solve your country's problems.
We refuse the purchase of a minor. Cigarettes are sensitive goods,  One order do not exceed 5 cartons at most.

Remind buyers in Canada: Please confirm whether there is an "input forbidden" update.
The occurrence of taxes is as high as 80%, refusal to charge will result in loss of membership.

1) Q: What kind of order will be cancelled? 
A- Self-use range, One order do not exceed 5 cartons at most. For the first purchase, limit it in 2 cartons.
B- The email can't receive a response. This type of order can only be cancelled. Unable to ship.
Once the payment is completed, no refund is possible. Please be careful not to make mistakes.
In order to avoid anticipated disputes, we may delete your membership or block it.

2) Q: Airport duty-free cigarettes can order it?
We only offer cigarettes that are in circulation in Japan, not duty-free goods.
3) Q: When will I receive my order?
At present, due to the impact of the epidemic, shipping by sea takes about 2-3 months. General aviation may take 1 month. The transit time depends on the system problems of each country's post, which is beyond our control. In order to stay fresh, we do not hoard goods. Each order takes about 2-5 days to prepare.
4) Q: What if I don't receive it? C.JPG AU.JPG UK.JPG USA.JPG FN.JPG IT.JPG JP Post  Contact
We use the post office (Registered post) for transportation. Delays in local transportation or loss of parcels are not covered by our guarantees.
5) Q: There are several payment mode?
Currently, only Western Union can be used. (Calculate in JP Yen) The bank information is attached to the order. 

❖❖❖ Important statement -

Attention: When you make a purchase, please ensure that it is for your own personal use only.
Please also comply with the statutory adult regulations of your country.
Customs in your country may seize the parcel.  If you can't solve it yourself, please don't buy it.

1) Once the parcel is confiscated by the customs, we will not refund the money.  Matters related to local customs or customs duties, you will need to deal with them yourself.
2) If there is any shortfall in your order, please allow us to make up for it subsequently. If there is any mistake in the purchase, please understand that there will be no exchange or refund.
3) We use the post office (Registered post) for transportation. Delays in local transportation or loss of parcels are not covered by our guarantees.
4) We are only responsible for keeping it for 10 days. If package return to Japan, please submit the next shipping plan quickly. After more than 10 days, the representative agreed to give up the package.
5) Creating a new order means that all previous packages have been received, you are willing to be responsible for the loss yourself. In violation of this shopping principle, we will not be responsible for the verification of the parcel.

If you have any objections, please do not pay. Please stop trading immediately.
JTeXpress reserves the right to delete orders for a variety of reasons.

Upon completion of the payment, the representative agrees to abide by our above agreement.

Smoking is harmful to health, and we advocate smoking cessation activities.

Japanese tobacco business introduction